qando server and client components are made by Fluidtime. Together with Wiener Linien, Fluidtime developed functional range, menu navigation and qando’s characteristic visual design. Fluidtime has operated the service since going live in Vienna in 2008 and assists qando users with 1st and 2nd level support. Taking user feedback into account, qando has constantly been developed by Fluidtime and Wiener Linien. Designing additional functions and improving usability and design have been paramount. In 2014 Fluidtime adapted qando for the cities Klagenfurt, Graz, Salzburg and Linz. Since 2015, Fluidtime has been running all Austrian qando services.