Turn mobility into a service

With Mobility-as-a-Service, existing transport options in a region (public transport, sharing services, taxis, etc.) are linked via an app. In addition, this versatile mobility offer is supplemented with technical components such as payment features, routing or subscription models. The way from A to B becomes easier, more climate-friendly and faster, ideally without a private car. Thanks to further personalization (CO2 rankings, statistics on individual mobility behavior, or an overview of all bookings), the mobility of travelers in cities and regions becomes a service.

For MaaS to succeed, the interaction of different stakeholders in a MaaS ecosystem is required. Each has a specific role in the creation and implementation of MaaS solutions, sharing common interests in and expectations of the ecosystem.

The roles and expectations of stakeholders in the MaaS ecosystem

  • Cities and Regions

    Cities and regions improve their residents’ quality of life by ensuring access to mobility and by providing adequate and cost-effective transport services and infrastructure. The aim is to promote environmentally-friendly mobility to minimize motorized urban transport. This requires a valid insight into the travel habits of citizens (mobility demand, type of transportation).

  • Transport Service Providers (TSP)

    Transport service providers offer mobility services ranging from bike and car sharing to on-demand transportation, taxi services and carpooling. They want to become an integral part of the urban transport system to gain better market visibility and to attract new customers. Consequently, TSPs require access to detailed statistics of Mobility service providers (MSP) on customer mobility demand.

  • FluidHub

    The platform service operator runs the platform that is the sole interface for all players in the MaaS ecosystem. It integrates, prepares and connects all data provided by transport services, mobility service providers and app users as well as additional technical services.

  • Mobility Service Providers (MSP)

    Mobility service providers are responsible for the technical implementation of an intermodal MaaS solution – a wide range of transport services combined with technical features for routing, booking and payment in addition to a customer-friendly app design. When implementing the MaaS solution, centralized access to all modes of transport and a simple contract process are beneficial.

  • Mobility Service Customers (MSC)

    Mobility service customers (residents, commuters, etc.) desire easy access to mobility and a seamless travel experience. They want to be able to select and combine various transport services, and book and pay for the journey via their smartphone in just a few seconds.

By using the service solution FluidHub, the company Fluidtime acts as a platform service operator in the MaaS ecosystem

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A mobility service provider develops an idea for a MaaS solution. He knows which transport services and technical features (routing, pay-as-you-go, mobility packages) the MaaS solution requires. At this point, Fluidtime becomes involved regarding the technical implementation.

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Transport services (sharing providers, taxis, etc.) provide APIs for Fluidtime to integrate into FluidHub.

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Fluidtime offers its full technological service stack: from Fluidtime’s cloud-based service solution FluidHub to FluidBiz for managing users and subscriptions and FluidGo, a white label app.

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Fluidtime activates all required transport services and technical features that are integrated in FluidHub via their API interfaces on behalf of the mobility service provider.

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The technical implementation begins. Fluidtime ensures secure data transfer between all transport services, the mobility service provider and additional technical functions. The MaaS solution is configured and personalized according to the mobility service provider’s ideas.

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The mobility service provider receives a smart MaaS solution with all required transport services and technical features (e.g. mobility packages, routing, pay-as-you-go).

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Mobility service customers get access to the new MaaS solution which they can use to travel in an eco-friendly and affordable way – featuring a seamless travel experience within the given city or region. The users receive route suggestions and can combine various transport services on their preferred route. They are able to book all means of transport in just a few seconds. For payments, they can choose between pay-as-you-go or monthly mobility packages.

Fluidtime’s cloud-based service solution is a crucial element for future MaaS projects. It combines the travelers’ demands with a city’s integrated mobility services by creating a seamless data transfer between mobility service providers, transport service providers and the technical providers of route planners or payment functions. FluidHub creates a local mobility marketplace that meets the expectations of both mobility service providers (centralized access to mobility services, simplified contracting) and transport service providers (better market visibility).

For more information, read our FluidHub brochure

The service solution FluidHub as your support

Use the relevant menu options below to find out more about how mobility service providers, transport service providers, or cities and regions can benefit from the service solution FluidHub.